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To our valued customers:

Due to the current COVID-19 situation and for the health and safety of our staff, effective from 24th March Aufora will not be shipping orders until further notice. We are currently accepting new orders; however, we are not able to dispatch and cannot guarantee a delivery date. Should you have any questions or concerns, please contact us on +44 208 312 2950 or at info@aufora.com. We appreciate your business, and we look forward to continuing to work with you in the future.

Best wishes,

The Aufora Team

DELIVERY POLICY

All prices available on our website are inclusive of VAT where applicable at the current rates. Charges for deliveries to UK Mainland are Free over £30 and dispatched through our couriers.

For deliveries under £30 to Continental Europe, Scotland, Ireland, Channel Islands (Guernsey, Jersey) - £8.00 Delivery. We offer free shipping on deliveries over £30.

All payments taken through our website are processed by PayPal's All in One Pro Gateway, this gateway accept payments from most major credit cards except from American Express.

From the day your order is dispatched from our warehouse, we aim to deliver it within 3 working days (UK Mainland) using the available delivery methods. Some of our products will require longer shipping times and will be displayed on the product pages. For more information please contact the team on info@aufora.com / +44(0)20 8312 2950

 

RETURNS POLICY

We hope that you will be happy with your purchase.

Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

In order to return your items back to us please contact us via email info@aufora.com stating the your receipt, order number, contact details and reason for return. Once we have received this we will issue you an authorisation code which needs to be noted inside your package. Returns will not be accepted without the authorisation from us via email.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are returning your Goods because they are damaged / faulty or have been incorrectly supplied by us, we will refund the postage costs.

There are certain situations where only partial refunds are granted. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Shipping costs are non-refundable.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 - 7 working days.

 

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account.

Then contact your credit card company as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@aufora.com and we can look into the matter for you.

  

Exchanges

In order to exchange your items please contact us via email info@aufora.com stating your receipt, order number, contact details and the reason for exchange. Once we have received this we will issue you an authorisation code which needs to be noted inside your package. Exchanges will not be accepted without the authorisation from us via email.

You will be responsible for paying for your own shipping costs for returning your item and for re-delivery of goods.

We only replace items if they are defective or damaged. If you need to exchange it for the same item please get in touch with us. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

Returns Address:

Aufora
Unit 3 Belvedere Industrial Estate 
Fisher's Way
Belvedere, Kent
DA17 6BS
United Kingdom

Please include your details so that we know who to contact.

If you are shipping an item over £50, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We cannot be held responsible for any items lost or damaged during transit.